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Accessibility Help

Using This Site

You can change your browser's font style, size and colour to suit your needs. For further information on customising your browser and making the web easier to use the BBC has produced My Web My Way guidance. This provides accessibility help, enabling computer users to make the most of the internet whatever their ability or disability.

Where to Start

The site map gives a complete overview of all the pages in the site. The six main sections of the site ( About Us, NHS Charges, Make a Payment, Campaigns, Media, Contact Us) all contain sub-sections. These can be accessed by clicking on the left-hand menu items to reveal the sub-section links.

Search Tips

Use the Search Box at the top of each page to search the site. Use keywords rather than natural language. To search for an exact phrase.


All images have ALT or TITLE attributes associated with them. This means a short description will be provided when images are disabled or are for other reasons unavailable, alternatively a tool-tip will be displayed when hovered over with the mouse pointer.


We have tried to describe our links logically (rather than just 'click here') so that they make sense out of context. Where appropriate, our links are given TITLE attributes to fully explain the purpose of the link.

For users with screen readers, we have provided links which enable certain parts of each page to be skipped. For example, you can jump straight to the main navigation links, or straight to the main content of the page. These 'skip links' will not be visible to those using a standard browser, except under certain circumstances (such as disabling stylesheets).

Portable Document Format (PDF) Files

**PDF logo** Some of our content is provided in the form of PDF (portable document format) files. In order to view these documents through your browser you will need Adobe's Acrobat Reader software; this free software can be installed automatically for you if it is not available on your system by going to the Adobe web site.

Conformance Statement

Level Double-A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0 This site conforms to the Web Accessibility Initiative (WAI) guidelines, published by the World Wide Web Consortium (W3C). The WAI Guidelines are divided into three levels of compliance: Single-A, Double-A, Triple-A.

At launch this site met all requirements for Double-A compliance and we strive to continue to achieve a AA (Double) accessibility rating .


The forms on this website include a security question. The only purpose of this question is to try to determine whether the form is being completed by a human being or a computer.

Sadly this is needed due to the high volume of spam "robots", which are computer programs written to surf the web in search of ways to send spam (unsolicited e-mail).

As we would rather be dealing with your enquiry than deleting dozens of spam messages, we need you to complete the additional security question.

If you have any difficulty with filling in a form, we can deal with your query in person. Please telephone us on 0131 275 6665.