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Information for Primary Care Practitioners

CFS, working with the British Dental Association (BDA) Scotland and Optometry Scotland, has produced information sheets to assist dentists, opticians and their patients to understand entitlement to exemption from NHS charges.

Many patients do not fully understand their entitlement, and are only too willing to rely on the practitioner or practice staff to make the decision for them.

From the National Patient Exemption Checking programme, undertaken by CFS’ Patient Claims Team, it has been identified that patients regularly claim entitlement to exemption incorrectly, and when asked for evidence, state that their practitioner told them they were exempt.

The purpose of the information sheets is to enable you to have information available to show your patients to support them in making their decision on whether they are exempt or not from paying a charge.

It is not the intention that you, or your practice staff, become benefit experts. This information is a guide, but it still remains the patient’s responsibility to provide their personal status in relation to entitlement.

If a patient does not have conclusive evidence with them, neither you nor your staff should be put in a position where the patient will ask you to make the decision for them.


Video Clips – Exemption from NHS dental charges – Are your patient’s entitled?

A correct and incorrect scenario based approach, produced to promote an understanding of the criteria used to determine a patient’s eligibility to free dental treatment.

Correct scenario
Incorrect scenario

Video Clips – Help with the cost of glasses or contact lenses – Are your patient’s entitled?

A correct and incorrect scenario based approach, produced to promote an understanding of the criteria used to determine a patient’s eligibility to help with the cost of glasses or contact lenses.

Correct scenario
Incorrect scenario